The publisher and editor of Cellular Phone News (CPN) is an expert in the call center operations with nearly 20 years experience in the call center industry and holds or has held executive level positions with multiple call centers. Industry experience includes wireless, direct response, catalog, insurance, automotive, mail order, sales, customer service, and much more. Since the publisher and editor of CPN has nothing better to do than hover over the rest of us who work for a living, he has agreed to be your personal account manager, consultant, and call center project supervisor on any inbound or outbound call center campaigns that you wish to conduct for your business regardless of size.
A true Win - Win situation for all of us. You get a tremendous amount of call center expertise as part of the services rendered on your behalf and we get him out of our hair for a while. Please have mercy on our poor and hardworking souls. We should add that although our humor rolls over into this page, our publisher is a friendly and very efficient professional with a no-nonsense kind of work ethic when it comes to taking care of business and clients. He will be there for you from start to finish on your projects too!
His former clients include record labels, insurance companies, non-profit foundations, associations and professional societies, telecom companies, hospitals and medical service providers, manufacturers, colleges and universities, magazines and other publications, entertainment, electric & gas utilities, fashion apparel, investment firms, and the list goes on and on. The bottom line is that he has accumulated a great deal of diversity in working with people from various industries.
Your project will be handled by one of two companies who have several call center locations right here in the US. The Publisher has a strong and direct relationship with both of these companies. He will also have a very strong motivation in seeing that you are completely satisfied with the call center services rendered to your business. Small and short term projects are welcome. None of our call center or telemarketing services are outsourced or conducted overseas. All calls are conducted or handled right here in the good old United States of America by professional call center agents. Only because we are dedicated patriots and serious flag wavers here.
Outbound Telemarketing (Business to Business Only)
Outbound telemarketing services can be performed for your company on a business to business basis for such activities as product introduction, lead generation, surveys, membership renewals, etc. The exception to this rule would be activities such as customer satisfaction surveys, etc. in a residential environment due to the restrictions imposed by the National Do Not Call registry. Unless it is a survey, a collection call on an unpaid debt, or your company has had contact with the customer within the last 12 months, calling residential homes cannot be completed.
Inbound Call Capturing Services:
Capturing incoming calls for the purposes of customer service & support, order taking, inbound sales, and just about everything else that requires a telephone representative to handle an inbound call for your business can be arranged. Calls are answered in your company's name. Toll free numbers to be advertised can be assigned as needed. Short term contracts available with service provided on a 24 hour basis as a part of the standard services provided.
To obtain a quote, please fill in the information below. Items with an asterisk (*) are required. A follow up call to provide a preliminary quote will be conducted within 1 to 2 business days.
